How home charging works

With a Mahindra Wall Box Charger, you can conveniently charge your eSUV from the comfort of your home.

Grid supply

From your electricity provider

Electricity meter

May need an upgrade

Distribution board

A dedicated circuit just for your Wall Box Charger

Wall Box Charger

Installed at your parking spot

Your eSUV

Charges overnight at home

Upgrading electrical connection can happen in two ways

A

Your existing meter is upgraded

The sanctioned load on your current connection is increased by DISCOM

B

A separate EV meter is installed

Where your electricity provider offers a dedicated EV connection

How your charger gets installed

1
WHEN YOU BOOK

Site
survey

Technician visits your home to check the parking spot, your meter and the cable route.

2
AFTER THE SURVEY

Approvals and any
extra work

Based on survey, certain preparations may need to be completed before installation by you.

3
ON DELIVERY

Installation and
commissioning

Charger is installed and commissioned.

4
SAME DAY

App
onboarding

Charger is onboarded on Me4U.

    What is included with installation, and what is additional

    Included in your charger package

    • The Wall Box Charger unit and Distribution Box with protection device
    • Site survey, installation and commissioning
    • Cable length basis site requirement (up to maximum of 15 metres)
    • App onboarding
    • Charger warranty

    Arranged by you, only if your site needs it

    • Additional cable (beyond 15 metres) - billed as per actuals
    • Load enhancement (meter upgrade or a new EV meter) - DISCOM charges
    • NOC or approval by Society, RWA or landlord
    • Additional civil work such as special routing, concealed wiring, trenching etc.
    • Improvements to your home earthing
    • Good quality wiring and protection devices at home (e.g., MCB in electrical panel)

    How to charge your eSUV

    Power on, wait for the blue light, connect your vehicle, tap your RFID, and charging starts. Select any step to see what to do and what you should see.

    1

    Power
    on

    Switch the MCB inside the Distribution Box to the ON position.

    Infinity logo, solid white
    Details
    2

    Wait for charger
     initialization

    Give it one to two minutes. Do not connect the gun until the blue light is stable.

    Blue, stable glow
    Details
    3

    Connect your
    vehicle

    Connect the charging gun securely to the vehicle charging port until it is fully seated.

    Blue, blinking
    Details
    4

    Tap your
    RFID

    Tap your RFID flat on the reader for 1 to 2 seconds, then remove it immediately.

    RFID logo, white, blinks 3x
    Details
    5

    Charging
    starts

    The blue light runs in a pattern and your vehicle’s dashboard confirms charging has started.

    Blue, running pattern
    Details
    6

    End the charging
    session

    Tap your RFID again to end the session, then return the gun to its holder.

    Blue, steady
    Details

    01
    What to do
      02
      What you should see

        Troubleshooting

        Start with the safety check. If none of it applies, try the reset. If it doesn't work, find the symptom below.

        If you notice any of the following, do not touch or restart the charger - call customer care straight away.

        • A burning smell, or unusual heat from the Wall Box Charger or cable
        • Sparks, or scorch marks anywhere on the unit
        • Visible damage to the cable, the gun or the Wall Box Charger
        • Water has entered or submerged the Wall Box Charger
        • The MCB trips again every time you reset it
        • Gun melt marks

        Try a full restart and see if it can fix the problem

        1. Stop the charging session
        2. Unplug the gun from the eSUV
        3. Switch OFF at the MCB
        4. Wait 30 seconds
        5. Switch ON and wait for a steady blue light
        6. Plug in firmly until it clicks
        7. Start the session again

        Charging Troubleshooting Guide

        Tap an issue below to see what to check and what to do next.

        Grid

        Home

        Wall Box Charger

        eSUV

        GRID
        AT YOUR HOME
        AT THE WALL BOX CHARGER
        AT YOUR eSUV
        The Wall Box Charger will not power on

        Check these

        • The MCB in Charger Distribution Box is switched ON
        • Power is available at the charger location
        • No MCBs have tripped in your home electrical panel

        Then do this

        • Reset the MCB if it is safe to do so, then restart the charger.
        • If the MCB trips again straight away, stop. Do not keep resetting it — call customer care.
        The blue light will not settle

        Check these

        • You have waited 1 to 2 minutes since switching the charger on
        • You have not tapped the RFID while the light was still changing

        Then do this

        • Restart the charger and let it finish starting up.
        The RFID is not working

        Check these

        • You tapped once for 1 to 2 seconds only
        • The RFID was clear of keys, coins and other metal while tapping

        Then do this

        • Try again — or turn on auto start in the Me4U app and charge without the RFID. Auto start feature can be turned off and on at will.
        • If the charger RFID indicator is red, contact Customer Care to configure your RFID card.
        Charging does not start

        Check these

        • The gun is fully inserted into the vehicle
        • You tapped the RFID once for 1 to 2 seconds and took it away immediately

        Then do this

        • Disconnect the gun, reconnect it firmly, and try again.
        Charging stops on its own

        Check these

        • The gun has not become loose
        • Your power supply has been steady

        Then do this

        • Reconnect the gun and restart charging.
        Vehicle shows a charging error

        Check these

        • The gun is properly locked into the port
        • The charging port is free of dirt, dust and moisture

        Then do this

        • Reconnect the gun and restart charging. If issue persists, contact eSUV customer care.
        Charging is slower than usual

        Check these

        • Vehicle battery is not already close to full
        • No power limit has been set in the vehicle

        Then do this

        • This is often normal. Charging slows down by design as the battery reaches higher state of charge.
        The gun is stuck in the port

        Check these

        • The charger supply is switched OFF before you begin (turn off the MCB in the Charger Distribution Box)

        Then do this

        • Open the tailgate. The manual release cable sits on the left side of the rear trim. Remove the safety cover, pull the cable, then gently remove the gun out.
        • Never force the gun out while the charger is still powered.

        FAQs

        Can I install an EV charger at my home?

        How much does it cost to install a home charger?

        How long will it take to charge my EV at home?

        Will my home’s existing electrical infrastructure support the EV charger?

        How much does it cost to charge my EV at home?

        What if I don’t have a private parking spot at home?

        What should I do if there’s a problem with the home charger?

        Is the charger compatible with all EV models?

        How safe is charging an EV at home?

        How often do I need to maintain my home charging infrastructure?

        What’s the warranty on the home charger?

        What do the LEDs in the Charge Port signify?

        What to do if Gun gets stuck in vehicle’s charge port?

        What is the Charging Procedure for 7.2/11 kW Wall Box Charger?

        Need help with your home charger?

        Our team can help with installation, approvals, your electricity connection, or anything that is not charging as it should.

        Call us

        1800 267 9900, chargein@mahindra.com

        Monday to Friday, 9am to 9pm

        Saturday and Sunday, 9am to 7pm