CHARGE_iN by Mahindra is creating a next-generation public EV charging network across India to make electric mobility effortless and accessible. The CHARGE_iN app offers intelligent features such as trip planning, digital payments, and slot reservations, all designed within a seamless and intuitive user experience.

This initiative prioritizes ultrafast, safe, and reliable charging to reduce range anxiety and accelerate India’s transition to electric mobility.

Most CHARGE_iN charging stations operate 24x7. However, availability may vary depending on location access and local operating hours. You can view real-time station status and timings directly in the CHARGE_iN app before your visit.

Captive or restricted stations are privately owned charging points—such as those in office premises—with limited access to authorized users only.

Pin colors indicate the live status of each station or connector:

• Green: At least one connector available
• Amber: All connectors occupied
• Grey: Station temporarily unavailable

1. Open the ‘Nearby Stations’ tab on the home screen.
2. View nearby charging points on the interactive map.
3. Swipe through station cards or tap the map pins to explore and select your preferred station.

On the home page, tap ‘More’ in the bottom navigation bar. Select your profile (displayed as your name), choose ‘Manage Vehicle,’ and add or delete vehicles as required.

Yes. You can reserve a slot in advance through the app. After selecting a location and connector, tap the calendar + car icon on the booking screen to schedule your session for a specific date and time.

No, there is currently no fee for making a reservation. However, if you are unable to visit the station at the reserved time, please cancel the booking to make the slot available for other users.

1. Tap the Wallet icon on the home page.
2. Select ‘Top Up.’
3. Enter the desired amount and proceed to payment.
4. Choose your preferred payment method and complete the transaction.

CHARGE_iN accepts all major digital payment options including credit/debit cards, net banking, and UPI.

No. All payments must be made digitally through the CHARGE_iN app.

Yes. A minimum balance of ₹100 is required to initiate charging. Additionally, 1.2 times the estimated charging cost is temporarily blocked to begin the session.

Example: For a ₹1,000 charging session (including GST), your wallet must have a minimum balance of ₹1,200 (including GST).

1. Select your preferred station from the map or card slider.
2. Choose the desired connector.
3. Select a billing unit — Time, SoC, Amount, or Energy (kWh).
4. Review your booking and proceed to payment (top up if needed).
5. After completing the transaction, you can view recent sessions in the ‘History’ section on the home screen.

CHARGE_iN delivers an ultrafast charging experience through high-speed chargers. However, charging time may vary depending on your vehicle’s Battery Management System (BMS), battery size, and power acceptance rate.

Yes. The app displays your EV’s live state of charge (SoC) throughout the session.

The estimated amount may vary based on factors like battery condition, vehicle type, and charging behavior. The final cost is calculated on actual energy consumed, and the wallet is debited accordingly.

No. Charging bays are strictly reserved for active charging sessions. Parking without charging may lead to penalties or towing as it blocks access for other EV users.

If an ICE vehicle obstructs the charger, inform the location staff for immediate assistance. If the issue persists, contact our 24x7 customer support.

If an EV remains parked after reaching full charge and the owner is untraceable, please notify the location staff or contact our 24x7 support team. We’ll coordinate with the site partner to ensure fair access for all users.

Location partners are responsible for maintaining smooth, uninterrupted access to charging facilities. They are not permitted to restrict or deny access to valid users following standard protocols.

In case of any misconduct or obstruction by location staff, report the incident through the app’s Support section. Mahindra reserves the right to take corrective action, including delisting such locations.

Immediately move away from the charging area and alert nearby staff. Contact 24x7 CHARGE_iN support at +91 8069236278.

If safe, press the emergency stop button and call local emergency services:

• 101 – Fire
• 102 – Ambulance
• 112 – All emergencies (national helpline)

For any app, charging, or payment-related assistance, call Mahindra Customer Care at +91 8069236278 — available 24x7.

Report the issue through our support helpline. Our team will work with the site partner to restore service promptly.

If a session fails to start after payment, an automatic refund will be initiated to your original payment method or CHARGE_iN wallet within 7 business days.

If a confirmed booking cannot be fulfilled due to maintenance or downtime, the system will automatically initiate a refund — no manual request is needed.

While users are responsible for their belongings, you can report lost items via the CHARGE_iN app. Our team will coordinate with the site partner on a best-effort basis to assist with recovery.

For vehicle-related concerns, please refer to the customer care contacts listed in your vehicle’s owner manual or visit the official Mahindra website.

A GST invoice is available in the ‘History’ section. Go to ‘Completed’, select the transaction, and tap ‘View Invoice’ to view or download it.

You can rate your experience and leave feedback under the ‘Reviews’ section of the station’s page. Ratings are on a 5-star scale, with an option to add comments.

Please refer to CHARGE_iN’s Return and Refund Policy for eligibility details. If eligible, visit the Support section in the app or contact customer care with your transaction ID, date, and reason. Requests are processed as per the app’s policy.

Approved refunds are typically processed within 7 business days. Timelines may vary depending on your payment method and bank.